Privacy Policy
Last Updated: September 19, 2025
This privacy notice describes how Student Success LLC (“BetterWrite,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information in connection with our websites, applications, and related services that link to this notice, including https://betterwrite.ai (collectively, the “Services”). By using the Services, you agree to the practices described below. If you do not agree with this notice, do not use the Services. If you have questions or would like to exercise any privacy rights, contact support@betterwrite.ai.
SCOPE AND DEFINITIONS.
This notice applies to information we collect about visitors, registered users, subscribers, trial users, and prospective customers when they access or use the Services, communicate with us, or otherwise interact with BetterWrite. “Personal information” (or “personal data”) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable individual. “Process” or “processing” means any operation performed on personal information, such as collection, use, disclosure, storage, deletion, or modification. “You” and “your” refer to the individual using the Services or the organization on whose behalf such individual uses the Services. The Services are intended for individuals 18 years of age or older; we do not knowingly collect personal information from children under 18.
WHAT INFORMATION WE COLLECT.
We collect information you provide directly, information collected automatically when you interact with the Services, and information from service providers and partners used to operate and secure the Services. Information you provide directly may include your name, email address, account credentials, organization and role (if you choose to provide them), plan selections, communication preferences, and the content of communications you send to us (such as support requests, feedback, or survey responses). If you purchase a plan, our payment processors collect payment details; we receive limited billing metadata (such as transaction identifiers, card brand and last four digits, status, timestamps, and amounts) sufficient to administer your subscription and detect fraud. We do not store full payment card numbers. When you upload or submit text to be processed by our AI humanization features, we receive the content you submit (“User Content”) and may generate outputs based on your prompts and settings; we process this information to provide and improve the Services. You should not include sensitive personal information in User Content unless strictly necessary and permitted by law; sensitive information can include government-issued identifiers, financial account numbers, precise geolocation, health or biometric data, racial or ethnic origin, religious beliefs, sexual orientation, or information about children. Information collected automatically may include device and usage data such as Internet Protocol (IP) address; device identifiers; browser type and settings; operating system; language; referring and exit URLs; pages viewed and the order of those pages; timestamps; features used; session length; error and diagnostic logs; performance events; and similar technical information. We may use cookies, local storage, and similar technologies to authenticate users, maintain sessions, remember preferences, perform analytics, and enhance security. Analytics information may be aggregated or de-identified before use to understand trends and improve the Services. Information from service providers and partners may include fraud or risk signals, basic geolocation inferred from IP address to provide region-appropriate content or tax calculations, aggregated analytics, billing status from payment processors, and ticket metadata from support tools. We do not obtain your personal information from data brokers for marketing. We do not allow unrelated third parties to collect your personal information on our site for their independent advertising purposes.
GOOGLE SIGN-IN (OAUTH) INFORMATION.
If you choose to create an account or log in using “Sign in with Google,” we receive the minimal profile information that you authorize Google to share (typically name, email address, profile image, and Google account ID). We use this information solely to create and operate your account, authenticate you, provide support, and prevent fraud. We do not ask for or store your Google password and we do not request permissions that would allow us to perform actions on behalf of your Google account. You may revoke BetterWrite’s access at any time in your Google Account settings; if you revoke access and no alternative login method is enabled, you may be unable to access your account—contact support@betterwrite.ai for assistance. When access is revoked, we delete Google tokens and other data obtained solely through the Google connection within a reasonable period while retaining minimal identifiers necessary to maintain your account and comply with law.
HOW WE USE INFORMATION.
We use information for the following purposes: to provide, maintain, and improve the Services; to create and manage accounts; to authenticate users; to process transactions and administer subscriptions; to detect, prevent, and respond to fraud, abuse, and security incidents; to monitor performance, troubleshoot, and conduct analytics; to communicate with you about the Services (including service announcements, policy updates, technical notices, and responses to inquiries); to enforce our Terms of Service and other policies; to protect our rights, property, and users; to comply with legal obligations; and for any other purpose disclosed to you at the time of collection or with your consent. If you opt in to receive marketing communications, we may send you product updates, offers, and surveys; you can unsubscribe at any time using the link in the email or by contacting us. We may use de-identified or aggregated information for research, analytics, and to improve the Services; we do not attempt to re-identify de-identified information except for the limited purpose of verifying de-identification.
AI PROCESSING AND USER CONTENT.
BetterWrite provides text humanization and related AI features. When you submit User Content, we process it to generate outputs according to your settings. We may use automated safeguards such as rate shaping to maintain platform stability. Except as needed to provide and secure the Services, to comply with law, or with your consent, we do not use your identifiable User Content to train or improve third-party foundation models. We may analyze anonymized or aggregated usage patterns to enhance features, detect misuse, and improve performance. You are responsible for obtaining any necessary permissions to submit User Content that contains personal information of others and for ensuring your use of the Services complies with applicable law and our Terms of Service.
LEGAL BASES FOR PROCESSING (EU/UK/CA WHERE APPLICABLE).
Where the General Data Protection Regulation (EU) 2016/679 (“GDPR”) or the UK GDPR applies, we process personal data on the following legal bases: contract (Article 6(1)(b)) for activities necessary to provide the Services you request; legitimate interests (Article 6(1)(f)) for activities such as securing, improving, and supporting the Services, preventing fraud and misuse, and communicating with you about the Services, balanced against your rights and expectations; consent (Article 6(1)(a)) for specific processing such as certain cookies or direct marketing, which you may withdraw at any time without affecting the lawfulness of processing before withdrawal; and legal obligation (Article 6(1)(c)) where processing is necessary to comply with laws, such as tax, bookkeeping, and responding to lawful requests. For Canada’s PIPEDA and substantially similar provincial laws, we rely on express or implied consent where required, as well as other lawful bases recognized by those laws. If we rely on legitimate interests, we have assessed the balance of interests and implemented safeguards to protect your rights and freedoms.
DISCLOSURES AND SHARING.
We do not sell personal information and we do not “share” personal information for cross-context behavioral advertising as those terms are defined by California law. We disclose personal information to service providers and contractors who process information on our behalf under written agreements that require them to use the information solely for the contracted services and to maintain appropriate security. Categories of service providers include cloud hosting and storage, content delivery networks, payment processors and billing platforms, analytics and performance monitoring, email and communication services, customer support platforms, logging and security vendors, and professional advisors (such as auditors or legal counsel). We may disclose information to comply with applicable law, lawful requests, or legal process; to protect the rights, property, and safety of BetterWrite, our users, or others; to enforce our agreements or policies; and to detect, prevent, and remediate fraud or security incidents. In the event of a proposed or actual business transaction such as a merger, acquisition, reorganization, financing, bankruptcy, or sale of assets, we may transfer personal information to the relevant parties; we will require that the recipients honor the promises made in this notice with respect to personal information transferred as part of the transaction. We may share de-identified or aggregated information that cannot reasonably be used to identify you.
PAYMENT PROCESSING.
If you purchase a plan, your payment information is processed by our payment processors (for example, Stripe and PayPal). We do not store full payment card numbers or card security codes on our servers. You should review your payment processor’s privacy notice for details on how they handle your information. We receive limited billing metadata and transaction status to manage your subscription, detect fraud, and provide support. We may retain invoices, receipts, and accounting records for the periods required by law.
COOKIES AND SIMILAR TECHNOLOGIES.
We use first-party cookies, local storage, and similar technologies for essential functions such as authentication, session management, and security; for preferences and settings that enhance your experience; and for analytics to understand how the Services are used and to improve performance. Cookies may be session cookies (which expire when you close your browser) or persistent cookies (which remain on your device until they expire or you delete them). You can control cookies through your browser settings and other tools; however, disabling certain cookies may impair the functionality of the Services. We may also use web beacons, pixels, or similar technologies in emails to measure engagement (such as open and click rates); you can disable images in your email client to reduce tracking. If we publish a standalone Cookie Notice, it will provide additional details about cookie types, lifetimes, and controls.
DATA RETENTION AND DELETION.
We retain personal information for as long as necessary to provide the Services, to fulfill the purposes described in this notice, and to comply with legal and contractual obligations. As a general rule, we retain account information for the duration of your account and for a reasonable period thereafter to support potential reactivation, to secure our systems, to maintain accurate records, and to address disputes or legal requirements. We may retain billing and transaction records for the periods required by tax and accounting laws. Logs and diagnostic data are retained for operational and security purposes for variable periods depending on the type of log, after which they are deleted or de-identified. Backups containing personal information are retained for limited durations for disaster recovery and are isolated from active processing. When we no longer need personal information, we will delete it, de-identify it, or aggregate it. If you request deletion of your personal information, we will honor the request consistent with legal requirements and the retention exceptions described here, and we will explain any applicable exceptions.
SECURITY.
We implement reasonable and appropriate organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure. Examples of measures include encryption in transit, access controls based on least privilege, auditing and logging of sensitive operations, vulnerability management, secure software development practices, and staff confidentiality obligations. Despite these measures, no method of transmission over the Internet or method of electronic storage is completely secure; therefore, we cannot guarantee absolute security. If we become aware of a security incident involving personal information, we will take steps to investigate, mitigate harm, and where required by law, notify affected individuals and regulators.
INTERNATIONAL DATA TRANSFERS.
The Services are hosted and processed in the United States. If you access the Services from outside the U.S., you understand that your information may be transferred to, stored in, or processed in the United States, which may have different data protection laws than your jurisdiction. Where the GDPR/UK GDPR applies and personal data is transferred out of the EEA/UK to a third country without an adequacy decision, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and the UK Addendum (as applicable), coupled with supplementary measures as needed. You may contact us to request a copy of the transfer safeguards relevant to your data (subject to redactions to protect confidentiality).
YOUR PRIVACY RIGHTS AND CHOICES.
Depending on your jurisdiction, you may have rights to access or receive a copy of your personal information; to request correction of inaccurate personal information; to request deletion of personal information; to restrict or object to certain processing; to withdraw consent where processing is based on consent; to receive data you provided in a portable format; and to lodge a complaint with a supervisory authority. To exercise your rights, contact support@betterwrite.ai and identify the right you wish to exercise. We will verify your identity using information we already maintain about you or by asking for additional information as permitted by law. If you submit a request through an authorized agent, we may require proof of authorization and may require you to verify your identity directly with us. We will respond within the timeframes required by applicable law and will explain any denial or extension.
DO-NOT-TRACK AND GLOBAL PRIVACY CONTROLS.
Most browsers and some mobile operating systems and applications include a Do-Not-Track (“DNT”) setting. Because no standard for recognizing and responding to DNT signals has been adopted, we do not currently respond to DNT signals. If a standard is adopted in the future that we are required to follow, we will update this notice. If we engage in processing that constitutes “selling” or “sharing” under California law in the future, we will honor valid opt-out preference signals such as Global Privacy Control (GPC) in accordance with applicable law.
CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA; “SHINE THE LIGHT”).
California residents have rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, the “CCPA”). California Civil Code § 1798.83 (“Shine the Light”) also allows California residents to request information about how we share personal information with third parties for their direct marketing purposes in the preceding calendar year and the identities of those third parties. We do not disclose personal information to third parties for their direct marketing purposes. Under the CCPA, California residents may have the right to know (categories and specific pieces of personal information collected, sources, purposes, categories of recipients, and whether information was sold or shared); the right to delete personal information; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of personal information; the right to limit the use and disclosure of sensitive personal information; and the right not to be discriminated against for exercising privacy rights. We do not sell personal information and we do not share personal information for cross-context behavioral advertising, and we do not use or disclose sensitive personal information for purposes requiring the right to limit. You may submit California rights requests by emailing support@betterwrite.ai; we will verify your identity using reasonable methods and will respond within the time periods required by the CCPA. You may designate an authorized agent to make a request on your behalf; we may require proof of authorization and verification of your identity.
CALIFORNIA NOTICE AT COLLECTION.
In the past 12 months, we collected the following categories of personal information from California consumers for the purposes described in this notice: Identifiers (such as real name, alias, email address, IP address, unique identifiers, and account name); Customer Records information (such as contact details and limited billing metadata); Commercial Information (such as plan selections, transaction history, and payment status); Internet or Network Activity (such as browsing history on our Services, usage metrics, and log data); Geolocation Data (general location derived from IP address); and Professional or Employment Information (if you voluntarily provide a role or company or apply for a job). We did not collect Protected Classifications, Biometric Information, Audio/Visual/Thermal/Olfactory data, Education Information, Inferences, or Sensitive Personal Information in the ordinary course of operating the Services. We collect personal information from you directly, from your device/browser when you interact with the Services, and from our service providers such as payment processors, hosting, analytics, and security vendors. We collect personal information for business purposes including to provide and operate the Services; authenticate and manage accounts; process transactions; detect, prevent, and respond to security incidents; debug and repair functionality; perform analytics and improve the Services; comply with legal obligations; and as otherwise described in this notice. We retain personal information for the periods described in “Data Retention and Deletion.” In the past 12 months, we disclosed identifiers, customer records information, commercial information, Internet or network activity, geolocation data (general IP-derived), and professional information to service providers for the above business purposes. We have not sold or shared personal information in the past 12 months, and we do not knowingly sell or share personal information of consumers under 16.
VIRGINIA, COLORADO, CONNECTICUT, AND UTAH PRIVACY NOTICES.
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) may have rights to access, correct, delete, and obtain a portable copy of personal data, and to opt out of targeted advertising, sale, or profiling in furtherance of decisions that produce legal or similarly significant effects. We do not sell personal data and we do not engage in targeted advertising or profiling that produces such effects in the ordinary course of operating the Services. You may submit requests by contacting support@betterwrite.ai. We will verify and respond within the timelines required by your state’s law. Where applicable, you may appeal our decision by replying to our response; we will explain the outcome of your appeal within the required time and inform you how to contact your state attorney general if you remain unsatisfied.
NEVADA PRIVACY RIGHTS.
Nevada residents may opt out of the sale of personal information as defined by Nevada law. We do not sell personal information as defined by Nevada law. If you have questions, contact support@betterwrite.ai.
CANADA PRIVACY RIGHTS.
If you are in Canada, you may have the right to access, correct, and delete personal information and to withdraw consent to processing where consent is the basis for processing. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner. To exercise your rights, contact support@betterwrite.ai and we will verify and respond as required by law.
EEA/UK RIGHTS AND CONTACTS.
If the GDPR/UK GDPR applies, you have rights to access, rectification, erasure, restriction of processing, data portability, and objection. You also have the right to lodge a complaint with your local supervisory authority. We have not appointed an EU or UK representative; you may contact us directly at support@betterwrite.ai with any questions or requests. We do not engage in solely automated decision-making that produces legal or similarly significant effects about you in the context of providing the Services.
BRAZIL (LGPD) AND OTHER INTERNATIONAL RIGHTS.
If Brazil’s Lei Geral de Proteção de Dados (LGPD) applies, you may have rights to confirm processing, access, correct, anonymize, block, delete, and obtain data portability, and to revoke consent. You may contact support@betterwrite.ai to exercise rights; we will verify and respond as required by law. Users in other jurisdictions may have similar rights under local laws; submit your request and we will address it consistent with applicable law.
YOUR RESPONSIBILITIES.
If you submit personal information of others through the Services (for example, including personal information within User Content), you represent that you have the lawful authority to do so, have provided appropriate notices, and have obtained any required consents. You should not upload or submit sensitive personal information unless strictly necessary and permitted by law. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account.
THIRD-PARTY LINKS AND SERVICES.
The Services may contain links to third-party websites, applications, or services that we do not operate or control. This notice does not apply to those third parties, and we are not responsible for their content, privacy practices, or services. We encourage you to review the privacy notices of third-party services before providing personal information to them.
EMPLOYEES, CONTRACTORS, AND CONFIDENTIALITY.
Our personnel with access to personal information are required to maintain confidentiality and to access data only as necessary to perform their job functions subject to appropriate contractual obligations. We train relevant personnel on privacy and security practices appropriate to their roles.
AUTOMATED DECISION-MAKING AND PROFILING.
BetterWrite’s AI features generate text outputs based on your inputs and settings. We do not use solely automated decision-making that produces legal or similarly significant effects about you. We may use automated systems for security (for example, to detect patterns indicative of fraud or abuse) and to maintain platform integrity (for example, throttling or rate shaping), and these systems are subject to human oversight and periodic review.
COMMUNICATIONS.
We may send you transactional or service-related communications, such as account confirmations, billing notices, policy updates, security alerts, and responses to your inquiries. If you opt in, we may send marketing communications; you can opt out at any time by following the unsubscribe instructions in the message or by contacting support@betterwrite.ai. Even if you opt out of marketing, we may still send you transactional or service-related messages.
DATA SUBJECT REQUESTS: SUBMISSION, VERIFICATION, AND RESPONSES.
To submit a request to access, correct, delete, or receive a copy of your personal information, email support@betterwrite.ai with your name, the email associated with your account, the nature of your request, and the jurisdiction you reside in (if you wish to disclose it). We will verify your identity by matching the information you provide with information we maintain, by asking you to respond from the email address on file, or by requesting additional information as permitted by law. If you designate an authorized agent, we may require proof of authorization and may require you to verify your identity directly with us. We will respond within the timelines required by applicable law. If we deny your request in whole or in part, we will explain the reason and, where applicable, describe your right to appeal.
CHANGES TO THIS NOTICE.
We may update this privacy notice from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The “Last Updated” date above indicates when this notice was last revised. If we make material changes, we may provide additional notice through the Services or by email where required by law. Your continued use of the Services after any changes become effective signifies your acceptance of the updated notice.
CONTACT.
If you have questions, concerns, or requests regarding this privacy notice or our handling of personal information, email support@betterwrite.ai.
NOTICE REGARDING HOSTING AND TRANSFERS.
The Services are hosted in the United States. If you access the Services from a location outside the United States, you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. Where legally required, we will implement appropriate safeguards for such transfers, as described above.
ADDITIONAL INFORMATION ABOUT CATEGORIES, PURPOSES, AND RETENTION.
For clarity, examples of identifiers we may collect include name, email address, IP address, and online identifiers generated by your device or assigned by our systems. Examples of customer records information include contact information and limited billing metadata necessary to manage your subscription and comply with accounting rules. Examples of commercial information include records of products or services purchased, obtained, or considered, and related preferences, as well as dates and amounts of transactions. Internet or network activity information includes logs and usage data, such as access times, pages viewed, interactions with features, device and browser information, and cookies and similar technologies used for authentication and analytics. We do not intentionally collect sensitive personal information as defined by CPRA in the operation of the Services; if you include such information in User Content, it is processed solely at your direction to provide the Services, and you should limit such submissions. We retain the above categories for as long as you maintain an account and for a reasonable period thereafter, subject to the deletion and retention practices described earlier.
ADDITIONAL INFORMATION ABOUT COOKIES AND TRACKING.
Essential cookies support features like login, account access, and session continuity and cannot be disabled without affecting service functionality. Performance and analytics cookies help us understand how the Services are used (for example, which features are most popular) so we can improve stability and usability. Functional cookies remember your preferences (for example, language or UI settings). We do not use advertising cookies to serve third-party targeted advertisements on the Services. You can typically configure your browser to block or delete cookies and other storage, though doing so may prevent login or degrade performance.
ADDITIONAL INFORMATION ABOUT SECURITY INFORMATION.
We use logically separated environments, role-based access controls, multi-factor authentication for administrative access where feasible, encryption of data in transit, and continuous monitoring for suspicious activity. Access to production data is limited to authorized personnel with a need to know. We periodically review our security controls and update them to address evolving threats. If we become aware of unauthorized access affecting your personal information, we will follow our incident response plan and comply with applicable notification requirements.
ADDITIONAL INFORMATION ABOUT AI SAFEGUARDS.
To protect the integrity of the platform and other users, we may employ automated safeguards that detect unusual usage patterns (for example, extremely high request volumes indicative of abuse) and may temporarily throttle or block access to maintain performance and security. These safeguards are designed to minimize the impact on legitimate users and are subject to ongoing tuning and review. We do not rely on AI outputs to make decisions that produce legal or similarly significant effects about you.
ADDITIONAL INFORMATION ABOUT BUSINESS TRANSFERS.
If we are involved in a merger, acquisition, bankruptcy, or sale of assets that results in a change of control, personal information may be transferred as part of that transaction. We will require the successor entity to honor the commitments in this notice with respect to personal information received, or we will provide notice and, where required by law, obtain your consent.
ADDITIONAL INFORMATION ABOUT THIRD-PARTY CONTENT.
The Services may reference or link to third-party resources, including articles, documentation, or external tools. These references are provided for convenience and do not imply endorsement. We are not responsible for the privacy practices or content of third-party sites or services. You should review the privacy notices of those third parties before engaging with them.
HOW TO CONTACT US FOR PRIVACY MATTERS.
For requests to access, correct, delete, or receive a copy of your personal information; to withdraw consent; to appeal a decision; to request information about our data transfer safeguards; or to raise a question or complaint about this notice or our practices, email support@betterwrite.ai. We will respond as required by applicable law. If you are in the EEA/UK and believe we have not resolved your concern, you may lodge a complaint with your local data protection supervisory authority.
MISCELLANEOUS.
This notice does not create or confer any rights or obligations additional to those required by applicable law. If any provision of this notice is found to be invalid or unenforceable under applicable law, that provision will be deemed severable to the extent necessary and will not affect the validity of the remaining provisions. Headings are for convenience only and do not limit or affect this notice. In the event of a conflict between this notice and our Terms of Service, the Terms of Service govern with respect to the Services; with respect to the processing of personal information, this notice governs. By using the Services, you acknowledge that you have read and understood this privacy notice and agree to its terms. If you do not agree, you must discontinue use of the Services. For any privacy-related questions, contact support@betterwrite.ai.